Pickup Masters Transport Privacy Policy
Effective Date: 21st November, 2025
At Pickup Masters Transport (“Pickup Masters,” “we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, communication channels, and transport services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect different types of information to help us provide safe, reliable, and efficient transport services:
Personal Identification Information
Name, email address, phone number, home or office address, emergency contact details, and any additional information required for bookings or verification.
Booking & Trip Information
Pickup and drop-off locations, travel dates and times, service type, group size, and preferences shared during your booking.
Payment Information
Transaction details including amounts, payment confirmation status, and method used (e.g., mobile money, bank transfer).
We do not store or have access to your full card or mobile money details.
Usage Data
IP address, browser type, device information, pages visited, time spent on our website, and referring URLs.
Location Information
If you enable location services, we may collect approximate or precise location data to support pickups, drop-offs, and route allocation.
Communications
Records of your communication with us via calls, emails, WhatsApp, or other platforms.
2. How We Use Your Information
We use your information to:
Provide, manage, and improve our transport services
Process and confirm bookings and payments
Communicate updates, confirmations, and support messages
Ensure passenger safety, security, and compliance
Personalise service and improve customer experience
Conduct internal research and service analysis
Prevent fraud, misconduct, or unauthorised activities
Comply with legal and regulatory obligations
3. Information Sharing & Disclosure
We may share your information only in the following situations:
Service Delivery Partners
With drivers and authorised staff who require your details to complete a booking (e.g., name, pickup point).
Third-Party Service Providers
Payment processors, IT support services, communication tools, and cloud hosting providers who assist us in delivering the Services.
Legal Requirements
If required by law, court order, or legitimate government request.
Business Transfers
In case of merger, acquisition, restructuring, or sale of assets, your information may be transferred in accordance with applicable data protection laws.
With Your Consent
We will seek your permission before sharing information for purposes not listed in this policy.
4. Payment Information & Security
Pickup Masters prioritises the safety of your financial information.
We do not store your mobile money PINs, bank card numbers, or sensitive financial details.
All payments are processed through secure third-party gateways such as mobile money operators and banking institutions.
We receive only payment confirmations, not your full financial credentials.
By using our payment services, you agree to the security and privacy practices of the respective payment provider.
5. Data Security
We use reasonable technical, administrative, and organisational measures to protect your information from:
Unauthorised access
Loss or misuse
Alteration or destruction
However, no online or electronic system is completely secure. We cannot guarantee absolute security, but we strive to use best-practice safeguards at all times.
6. Disclaimers & Limitations of Liability
6.1 “As Is” and “As Available” Basis
Our website and Services are provided “as is” without warranties of any kind. Use of our Services is at your own risk.
6.2 Email Communications
Official communication from Pickup Masters is confidential and intended only for the addressed recipient. We do not guarantee that emails are free of errors, viruses, or unauthorised access.
6.3 Content Accuracy
We aim to ensure all information on our website is accurate, but we do not guarantee its completeness or error-free nature.
6.4 Disclaimer of Warranties
We disclaim all express and implied warranties, including merchantability, fitness for purpose, and non-infringement.
6.5 Limitation of Liability
Pickup Masters is not liable for direct, indirect, incidental, or consequential damages arising from your use of our website or Services.
7. Your Rights & Choices
Depending on applicable laws, you may have rights to:
Access your personal information
Correct or update inaccurate data
Request deletion of your information
Restrict or object to our processing
Withdraw consent where applicable
To exercise these rights, contact us using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated Effective Date.
Continued use of our Services after changes means you accept the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Pickup Masters Transport
Email: support@pickupmasterstransport.com
Address: Accra, Ghana
Website: www.pickupmasterstransport.com