Pickup Masters Transport – Terms of Service
Effective Date: 21st November, 2025
Introduction
Pickup Masters Transport (“Pickup Masters,” “we,” “us,” or “our”) provides professional transport services including corporate rentals, airport pickups and drop-offs, organised trips and tours, and general bus rentals across Accra and Ghana.
By accessing or using our website, making a booking, or engaging our Services, you agree to be legally bound by these Terms of Service (“Terms”). These Terms, together with our Privacy Policy and any additional policies referenced herein, form the entire Agreement between you and Pickup Masters Transport.
If you do not agree to these Terms, you must discontinue use of our website and Services.
Modification
Pickup Masters reserves the right to update, modify, or replace any part of these Terms at our sole discretion. Any changes will be posted on this page with an updated effective date.
Continued use of our Services after changes are posted signifies your acceptance of the revised Terms. If you do not agree with the updated Terms, your only option is to stop using our Services.
Eligibility, Registration, Verification & Definitions
Eligibility
Our Services are available to individuals who:
Are at least 18 years old
Provide accurate and verifiable personal information
Do not have a history of fraudulent behaviour, service abuse, or violations of our Terms
We may deny or revoke access to our Services at our discretion.
Registration
To complete certain bookings or access additional features, you may be required to create an account or provide your:
Full name
Email address
Phone number
Pickup and travel details
Payment confirmation
You agree to provide accurate and current information at all times.
Verification
Pickup Masters may perform identity verification or request additional documents such as:
Valid government-issued ID
Company details (for corporate bookings)
Emergency contact information
We may use third-party verification tools as needed.
Definitions
“Client”: Any individual or organisation booking a transport service.
“Service”: Any transport or related offering provided by Pickup Masters.
“Vehicle”: Any bus, van, or car used to fulfil a booking.
Payments
General
All services must be paid for as agreed during booking. Prices may depend on distance, duration, vehicle type, and additional requirements.
Payment Methods
Accepted payment methods include:
Mobile Money (MTN, Vodafone, AirtelTigo)
Bank transfer
Cash payments
Corporate invoicing (where applicable)
Payment Timing
Payment is typically required before or at the time of service.
Corporate clients may be eligible for monthly billing subject to approval.
Late Fees
If a booking extends beyond scheduled time, additional charges may apply based on hourly or distance rates. Waiting fees may also apply.
Your Commitments
By using our Services, you agree to:
Provide accurate details for bookings
Ensure timely communication with our team
Treat drivers and vehicles with respect
Not use our Services for illegal purposes
Follow all safety instructions provided by our drivers
You are responsible for any charges resulting from delays, changes in destination, or additional requests.
Content
Users may submit feedback, reviews, or comments through our website or communication channels. By submitting content, you grant Pickup Masters a non-exclusive right to use, display, publish, or promote such content for marketing or service improvement.
You may not upload or share content that is defamatory, misleading, illegal, or harmful.
Prohibited Activities
You agree NOT to:
Use the Services to engage in unlawful activities
Provide false information during booking or registration
Damage or attempt to damage company property
Harass or endanger our drivers or staff
Access our systems through hacking, scraping, or automated tools
Book services with fraudulent intent
Misrepresent identity, booking purpose, or contact details
We reserve the right to refuse service or block access if prohibited behaviour is detected.
Specific Terms for Riders (Clients)
Clients agree to:
Be present at the confirmed pickup time
Provide accurate pickup and drop-off information
Notify us promptly of delays or changes
Ensure passengers behave safely and responsibly
Clients are responsible for any damages caused to vehicles due to misconduct or negligence.
Specific Terms for Partners (Corporate Clients)
Corporate organisations agree to:
Provide accurate employee travel lists and schedules
Ensure payment timelines are honoured
Maintain proper communication with our operations team
Use Pickup Masters vehicles for authorised purposes only
We may require written agreements for long-term or high-volume transport needs.
Dispute Resolution
In the event of any dispute or concern:
Contact our support team immediately
We will attempt to resolve the issue amicably
If unresolved, disputes may be settled through negotiation or mediation
As a last resort, disputes may be handled under Ghanaian law in an appropriate jurisdiction
Pickup Masters aims to resolve issues fairly and promptly.
General Provisions
These Terms form the entire agreement between you and Pickup Masters.
If any part of these Terms is found invalid, the remaining sections remain in full force.
Failure to enforce any part of these Terms does not constitute a waiver of rights.
You may not transfer your rights or obligations under these Terms without our consent.
Pickup Masters may assign these Terms in the case of business transfers or restructuring.